Don’t Abandon Your Original Provider Without Saying Goodbye If you are eager to switch broadband providers, do make sure that you contact your current provider and let them know. Be prepared for a hard haggle because a lot of broadband providers will do everything they can to keep you as a customer. You can often get prices and packages that you won’t find advertised from the business when you are in this position. Make sure you tell them why you are switching and they will see if they can fix your problem. However, if you stay, do make sure that they are matching what you can get from another provider.